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WHO IS THE RIGHT PERSON FOR MY APPOINTMENT?:

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FLU CLINICS

If you are under 65 with an eligible health condition or over 65 please contact us to book an appointment for your flu vaccination.  Having your vaccination with us means we can check your medical record at the same time and do any other checks we need to do at the same appointment.

ALL FLU VACCINATIONS ARE BY APPOINTMENT THIS YEAR - if you want to come to one of our flu Saturdays you will need to make an appointment.

Please note that if you book a telephone consultation appointment either via telephone or online with a GP or Advanced Nurse Practitioner you may not be rung back at the precise time of the appointment, but later or earlier that same morning/afternoon/evening.  Also the call may come from a blocked number.  Thank you.

COVID UPDATE 24.6.20

Staying Covid Secure - 5 steps to safer working together

Shielding for the Clinically Extremely Vulnerable
 
The UK Government has set out a roadmap for the clinically extremely vulnerable on the future of the shielding programme.  
 
For now, the guidance remains the same – stay at home and only go outside to exercise or to spend time outdoors with a member of your household, or with one other person from another household if you live alone – but the guidance will change on 6 July and again on 1 August , based on clinical evidence.
 
Shielding and other advice to the clinically extremely vulnerable has been and remains advisory. 
 
What are the changes? 
 
Recently, the UK Government advised that you can spend time outdoors, if you wish, with your own household, or if you live alone with another household. Following this, and alongside current scientific and medical advice the UK Government is planning to relax shielding guidance in stages.  
 
From 6 July, the guidance will change so you can meet in groups of up to six people from outside your household – outdoors with social distancing. For example, you might want to enjoy a summer BBQ outside at a friend’s house, but remember it is still important to maintain social distancing and you should not share items such as cups and plates. If you live alone (or are a lone adult with dependent children under 18), you will be able to form a support bubble with another household. 
 
From 1 August, you will no longer need to shield, and the advice will be that you can visit shops and places of worship, but you should continue maintaining rigorous social distancing.
 
Why is the guidance changing now?
 
The roadmap has been developed in line with the latest scientific and medical advice and with the safety and welfare of those who are shielding in mind. Current statistics show that the rate of catching coronavirus in the community continues to decrease. On average less than 1 in 1,700 in our communities are estimated to have the virus, down from 1 in 500 four weeks ago. 
 
Unless advised otherwise by your clinician, you are still in the ‘clinically extremely vulnerable’ category and should continue to follow the advice for that category, which can be found here.
 
We will monitor the virus continuously over coming months and if it spread too much, we may need to advise you to shield again

New rules regarding the use of Face masks: please click here               Are you exempt from wearing a face mask: please click here

If you are asked to come into the surgery for a face-to-face appointment, please ensure that you wear some kind of face mask.  This does not have to be a surgical mask, a home made one or a scarf will be sufficient.

CORONAVIRUS UPDATE : JUNE 2020

The health and safety of our patients and staff is our absolute priority and we have robust procedures to prevent infection and transmission.
-NHS services are still operating both online, over the phone and in some cases in person.
We are working hard to ensure we can safely increase appointments.
 When attending an appointment it is important that you follow safety measures. There will be lots of useful signage and in some areas one-way systems inside our building so please follow these as they are there to ensure your safety.
When attending an appointment you will be asked to wear a face covering. All staff will also have to do the same.
Face coverings must cover the mouth and nose and can be in the form of a mask, scarf or bandanna. Government guidance has a section on face coverings that explains they may reduce infection risks, especially from people displaying no symptoms. Face coverings should not be used by children under the age of 2 or those who may find it difficult to manage them correctly. For example, primary age children unassisted, or those with respiratory conditions. You can make face-coverings at home. The key thing is it should cover the mouth and nose.
If you’re attending an appointment, you will be expected to:
 wear a face covering (mask, scarf or bandanna)
-keep apart 2m and respect social distancing measures in place
regularly clean your hands

NHS DIABETES ADVICE HELPLINE

NHS England and NHS Improvement have launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response. The service is for adults living with diabetes who use insulin to manage their condition and require immediate clinical advice. Whether you or a member of your household have caught the virus, or routine care has been disrupted, the helpline is available for immediate clinical advice to help you understand how to effectively manage their diabetes. You can access NHS Diabetes Advice via Diabetes UK’s support line on 0345 123 2399 Monday-Friday from 9am-6pm

SCAM WARNING – CERVICAL SCREENING

Public Health England (PHE) has advised of a potential scam involving a text message being sent to some women claiming to be from the NHS Cervical Screening Programme “Call and Recall” service

The text message advises that the recipient is overdue for their cervical screening test (smear test) and to call a mobile number to book an appointment and provide personal details

These text messages are NOT from the NHS cervical screening programme, please DO NOT disclose any personal information should you receive this message

This has been reported to the Action Fraud Line

For more information on cervical screening, please visit the NHS website

JOIN A COVID-19 CLINICAL TRIAL

The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if

  • You have had these symptoms for fewer than 15 days:
    • a continuous new or worsening cough
    • and/or a high temperature

 

    • OR have a positive test for SARS-Co-V2 infection with COVID-19 symptoms in the past 14 days
  • You are aged 50 to 64 with a pre-existing illness
  • You are aged 65 and above

    If you are registered at the surgery and would like more information, please contact us on 01902 886500. You can also join the trial online, even if you are not currently registered with our practice. For full details, visit http://www.principletrial.org

CORONAVIRUS TESTING

Anyone requiring information about testing should go to the government website: https://www.gov.uk/apply-coronavirus-test

Those who do not have access to or cannot use the internet can call a dedicated phone line, which can be used to order a test if no other options are available. The Coronavirus Testing Call Centre can be contacted on 0300 303 2713 between the hours of 07:00 and 23:00. Around 98% of all Coronavirus test results are sent automatically to the individual within four days but for any that aren’t, the Call Centre can help individuals to follow up on their results. Please do not ring 111 to request testing, they cannot help you with this request

If you have received a text message from us regard the COVID-19 PRINCIPLE trial we can confirm this is a genuine text from the surgery

  

DENTISTRY

services during the pandemic can be found here

A service helping you to make healthy life choices: Let's Get Healthy

Quit smoking with BELLA: please click here

CORONAVIRUS:

Stay at home for 7 days if you have either a high temperature or a new continuous cough

COVID 19 Dudley Community Action and Support - please click here This will help to protect others in your community while you are infectious. Do not go to a GP surgery, pharmacy or hospital. You do not need to contact NHS 111 to tell them you’re staying at home. We will not be testing people who are self-isolating with mild symptoms.

Please see the following link for more information regarding Coronavirus:

Coronavirus information Updated information

For more information please see item 7 listed below in further information

Extended hours appointments

For information please use this link: Extended hours

Help to shape local NHS services: Dudley Health watch

Maternity voices: What was your maternity journey like? Please click the link for information regarding the Maternity Voices Partnership

Age UK

You can help Age UK Dudley: with many volunteering roles you can give your time to make a difference to the lives of people in later life

For more information telephone 01384 356150 or visit www.ageukdudley.org.uk

Please see the following link for more information regarding Coronavirus: Coronavirus information

Missed Appointments

We had 1315 missed appointments (where the patient did not cancel first) during 2019.

At an average of 10 minutes per appointment that equates to 219 hours of clinical time and that equates to nearly 6 weeks of clinical time for a full time clinical worker

Please can we ask patients to contact us and cancel their appointment if they are unable to make it, so that we can open these appointments up to other patients and do not waste value clinician time.

Thank you

Courses for Carers

Course for Carers of those with dementia -  course information

Friends and Family Survey Results March 2020 - Survey results

AskNHS APP !! -

Access to the NHS in your hand - Check your symptoms - Book/Cancel Appointments - Download the FREE APP AskNHS App info

SHINGLES VACCINATION

ARE YOU ELIGIBLE? Please see the homepage or facebook/twitter

DUDLEY BABIES NEED YOU!!

Would you like to talk about the care you're getting during your pregnancy? - for contact information please see the twitter feed on the homepage

  

Patient Participation Group

Would you like to make a difference to your health care and get involved?? - then join our Patient Participation Group - visit our facebook/twitter for how to join

 

NATIONAL GP PATIENT SURVEY 2019 -

please use the link for our results: Patient Survey Results

 

Do you have a long term condition or are a carer?

The Dudley Self Management Programme begins 16th July (please see twitter feed on home page for details)

 

Patient Survey

"You Asked! We Said" 2018/19 Patient Survey Results now available

 

Yellow card scheme

https://yellowcard.mhra.gov.uk/the-yellow-card-scheme/

We can all help make medicine safer by reporting any side effects we experience, using the Yellow Card Scheme, a platform set up to help collect and evaluate reports of Adverse Drug Reactions, where you can report Adverse Drug Reactions you have experienced, or report on behalf of someone else. These are then submitted to the Medicines and Healthcare Regulatory Agency (MHRA) for review.

NATIONAL CANCER AUDIT 2019

We are taking part in the National Cancer Diagnosis Audit for more information click here


PATIENT SATISFACTION SURVEY RESULTS 

2018-19 SURVEY 

RIDGEWAY SURGERY PATIENT SATISFACTION SURVEY 2018-19 - RESULTS

RIDGEWAY SURGERY PATIENT SATISFACTION SURVEY 2018-19 - COMMENTS

NEW SERVICES:

Covid Urgent Eyecare Services : 

Having eye problems? In response to the Covid Pandemic a new urgent eyecare service has been launched in July 2020 called the Covid-19 Urgent Eyecare Service (CUES) in the Black Country and Birmingham CCGS. This service has a focus on recent, urgent symptoms. Please note the Minor Eye Conditions Service Ceased on 31 July 2020 and was replaced by CUES. If you are registered with a GP Practice in Dudley, Sandwell & West Birmingham, Walsall or Wolverhampton and are experiencing urgent symptoms, such as recent vision loss, painful eye, flashers and floaters, foreign body etc, you can access this free service. How to access: Contact your GP practice or go online http://primaryeyecare.co.uk/find-a-practice/ to find which optical practice near you is offering the service and currently open. You will receive a telephone call to assess your eye condition and give appropriate advice and treatment guidance. If further information on your condition is required, a clinician will be in touch to carry out a video consultation - followed by a face to face appointment or referral onwards if necessary   

For more information on what is offering locally please click here

MUSCULOSKETAL PRACTITIONER : 

From 15th October we will be offering appointments with a Musculoskeletal Practitioner for joint pain conditions.  For a list of conditions that are directly bookable please read this poster:    Musculoskeletal Practitioner conditions treated

PHARMACY FIRST MINOR AILMENTS SCHEME:

Do you get your prescriptions for free?  If so then local pharmacies are now able to see and prescribe for patients with minor ailments to save you having to attend the surgery.  See the attached patient leaflet for a list of the conditions that can be treated at your local pharmacy, both the Lloyds pharmacies are participating in this service.  You don't need an appointment, just drop in and see them.

PRIVACY NOTICE :

In line with GDPR Regulations we have now updated our Privacy Notice.  
For further information please read our leaflet : 
How We Use Your Information 

PATIENT WIFI :

We now have patient wi-fi at the surgery - just connect to the "NHS Wi-Fi" hotspot

EXTENDED OPENING HOURS :  

In the Sedgley, Gornal, Coseley area practices are working in partnership to provide additional GP appointments. If you need access to an evening or weekend non-urgent appointment, please call and speak to the receptionist at your registered practice during normal opening hours.  Your appointment may be with another practice in the area and may not be at your registered practice.

ONLINE ACCESS REGISTRATION :

You can register for online access directly by going to https://patient.emisaccess.co.uk/Account/Login .  Instructions can be found here.  When you come to the surgery for your appointment or to collect your repeat prescription you will need to bring 2 forms of ID (one must be a passport or photo card driving licence) and one has to have your address on such as bank statement but not a gas or electric bill (for details of ID we accept click here) and fill in a form to continue to use the service.

CAR PARKING :

PLEASE COULD WE ASK PATIENT'S TO USE THE SURGERY CAR PARK WHEREVER POSSIBLE AND IF YOU CHOOSE TO PARK IN THE ROAD TO BE MINDFUL OF LOCAL RESIDENTS AND ENSURE THEIR PROPERTIES ARE ACCESSIBLE.  THANK YOU 

FRIENDS OF RIDGEWAY SURGERY :

Our Patient Participation Group (PPG) have been renamed as 'Friends of Ridgeway Surgery'.  We are always keen to encourage new members.  For more information click on 'Patient Group' under 'Have your say' on the right hand side of this page

CARE QUALITY COMMISSION (CQC) REPORT May 2016 : 

We are very pleased to have been awarded GOOD in ALL AREAS by The Care Quality Commission following their inspection of the surgery on 17th May 2016. To see our full report click on the tab on the right hand side of our website.

 

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