This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Coronavirus information

If you have received a text message from us regards the COVID-19 PRINCIPLE trial we can confirm this is a genuine text from the surgery.

Coronavirus Update

Anyone requiring information about testing should go to to the government website:

Those who do not have access to or cannot use the internet can call a dedicated phone line, which can be used to order a test if no other options are available. The Coronavirus Testing Call Centre can be contacted on 0300 303 2713 between the hours of 07.00 and 23.00. Around 98% of all Coronavirus test results are sent automatically to the individual within four days but for any that aren’t, the Call Centre can help individuals to follow up on their results. Please do not ring 111 to request testing, they cannot help you with this request.

NHS Diabetes Advice helpline
NHS England and NHS Improvement have launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response.
The service is for adults living with diabetes who use insulin to manage their condition and require immediate clinical advice.
Whether you or a member of your household have caught the virus, or routine care has been disrupted, the helpline is available for immediate clinical advice to help you understand how to effectively manage their diabetes.
You can access NHS Diabetes Advice via Diabetes UK’s support line on 0345 123 2399 Monday-Friday from 9am-6pm.

Join a COVID-19 clinical trial

The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if

  • You have had these symptoms for fewer than 15 days:
    • a continuous new or worsening cough
    • and/or a high temperature


    • OR have a positive test for SARS-Co-V2 infection with COVID-19 symptoms in the past 14 days
  • You are aged 50 to 64 with a pre-existing illness
  • You are aged 65 and above

    If you are registered at the surgery and would like more information, please contact us on 01902 886500. You can also join the trial online, even if you are not currently registered with our practice. For full details, visit

Guidance for contacting 111: please click here

Guidance for getting an isolation note : please click here

Patient FAQs regards letters for those patients identified as most a risk from Covid-19 please click here

THE NHS IS STILL OPEN : SEE here for details 

Details of dentist services during the pandemic can be found here

Advice for carers can be found here

Advice for Patients & Public

GP surgeries are working hard to ensure that they can continue to safely provide local people with access to services when you need it. To keep you and our healthcare staff safe, we are having to change some of our services temporarily.

It is really important that you do what you can to help us to help you during this unprecedented time. Please do not attend your GP surgery unless you have an appointment and please do not contact them unless absolutely necessary.   Here you will find an overview of these changes, and how this might affect you.

I think I might have Coronavirus. What should I do?

You may have Coronavirus if you have the following symptoms:

  • A high temperature (your back or chest is hot to touch), or
  • A new continuous cough

If you have these symptoms, please do not visit your local health services like your GP or Hospital.

You must self-isolate:

  • you'll need to stay at home for 7 days
  • if you live with someone who has symptoms, you'll need to stay at home for 14 days from the day the first person in the home started having symptoms

 You do not need to call anyone regarding your symptoms. But if you do have a question about your symptoms, use the online service or call NHS 111.


Non-Coronavirus queries

For all non-Coronavirus queries, GP surgeries are conducting initial patient appointments by telephone or video. Please ring the practice to make an appointment.

A GP will arrange a face-to-face appointment for you, if they think it’s safe for you to come in. They will discuss this with you during your telephone/video call.


Routine monitoring and procedure

Many patients with long term conditions (such as Diabetes) need ongoing monitoring. Whilst our GPs focus on responding to Coronavirus we have taken the decision to suspend non-essential monitoring, where it is safe to do so.

If you need essential monitoring (for example, you are on medications requiring blood tests every few weeks or if you have been recently discharged from the hospital and need medication advice), this will be done, if possible, by phone or online.

Of course, some patients who need essential monitoring must attend surgery. A blood test is a good example. If this applies to you, the GP will make the necessary arrangements for you to come in.

In line with NHS guidance, other non-essential routine services are being suspended until the crisis is over. This includes services such as minor operations.

If you are pregnant, you will still need to attend your scans and monitoring. Your midwife will advise you on the best and most appropriate action to take. Don’t forget to follow the social distancing guidance as per

Dealing with your repeat medications

Our pharmacy teams are urging people to follow these 4 steps and help them to help you during these unprecedented times:

  1. the right time- it is important that people order prescriptions at the right time, so as not to overload the system. Don’t order your prescriptions too early, don’t leave it too late. The best advice is to order when you have around 1 weeks supply left.
  2. the right amount- it is important that you don’t order more than you need. There is no need to increase the amount of medication you would usually get on prescription.
  3. The right things- it is important that you don’t order differently, you do not need to add items to your prescription that you have not been taking regularly or recently.
  4. The right place- it is important that people order in the right place, do not go to your GP practice. Place your order over the telephone or online.

If everyone follows this simply advice it will ease the pressure on the pharmacy system and ensure that everyone can get the medicines they need, when they need it.

You should order your prescription by phone or by the patient app. This will stop you coming into contact with other patients when you don’t need to.

During this crisis, phone lines may be busier than usual. 


How to get a sick note

Most sick notes can be issued without you seeing a doctor face-to-face. A telephone consultation with a doctor is fine.

Need a sick note? Please contact the reception team at the practice to request a telephone appointment.

The GP will now email or text the sick note to you if possible. This will avoid you attending the surgery.

Please note : you should self-certify for the first seven days of your illness. However, this guidance may change during the crisis.

If you have self-isolated and need proof of this for work, you can get it online without speaking to your GP. This is called an isolation note and is available here

Referrals and Further Care

If you need a referral, your GP will make this as usual. However, due to current pressures, hospitals are cancelling some outpatients’ clinics and also routine operations.

Advice for Cancer Patients

For advice on Coronavirus for patients with cancer, please click here.

This set of frequently asked questions has been developed by the One Cancer Voice group of charities.

Advice for Patients with Diabetes

For advice on Coronavirus for patients with diabetes, please click here


COVID-19 translated materials in multiple languages

Doctors of the World working with British Red Cross and others have translated simple information and advice about Covid-19 into the following languages based on this week’s PHE guidance:

 English, Polish, Romanian, Russian, Albanian, Arabic, French, Portuguese, Spanish, Turkish ready now

  • Bengali, Dari, Farsi, Hindi, Kurdish Sorani, Mandarin, Pashto, Urdu, Vietnamese, Tigrinya, Amharic, Malayalam, Somali being updated
  • Bulgarian, Latvian, and Hungarian coming soon

Need more information?

For more NHS information on Coronavirus

Please remember, DO NOT attend your GP surgery to request medication or book a routine appointment unless it is absolutely necessary.

Thank you for your understanding.

The latest guidance to assist professionals in advising the general public can be found on the website here: 

Dudley Community Action and Support (including how to volunteer to offer support): please click here 

Guidance for contacting 111: please click here

For coronavirus advice, please visit:

Don’t forget you can download the NHS app for trusted sources of information and advice on hundreds of conditions and treatments, and get instant advice. Find out more here

ALSO we post a lot on information on our facebook page, please follow us by clicking Ridgeway Surgery Facebook page

The coronavirus section on Dudley Council’s web page has now been updated to include information for older and vulnerable people:

Kooth 18-25 counselling services during coronavirus outbreak : Kooth

Domestic abuse help can be found here here



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website