Welcome to The Ridgeway Surgery
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Keep updated by following us on our Ridgeway Surgery Facebook page or follow us on Twitter @surgeryridgeway
Don’t forget you can download the Ask NHS app which is now live in Dudley, and get instant advice. Find out more here
CORONAVIRUS UPDATE : JUNE 2020
The health and safety of our patients and staff is our absolute priority and we have robust procedures to prevent infection and transmission.
-NHS services are still operating both online, over the phone and in some cases in person.
We are working hard to ensure we can safely increase appointments.
When attending an appointment it is important that you follow safety measures. There will be lots of useful signage and in some areas one-way systems inside our building so please follow these as they are there to ensure your safety.
When attending an appointment you will be asked to wear a face covering. All staff will also have to do the same.
Face coverings must cover the mouth and nose and can be in the form of a mask, scarf or bandanna. Government guidance has a section on face coverings that explains they may reduce infection risks, especially from people displaying no symptoms. Face coverings should not be used by children under the age of 2 or those who may find it difficult to manage them correctly. For example, primary age children unassisted, or those with respiratory conditions. You can make face-coverings at home. The key thing is it should cover the mouth and nose.
If you’re attending an appointment, you will be expected to:
wear a face covering (mask, scarf or bandanna)
-keep apart 2m and respect social distancing measures in place
regularly clean your hands.
AskNHS APP !! - Access to the NHS in your hand - Check your symptoms - Book/Cancel Appointments - Download the FREE APP
AskNHS App info
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment. For more information regards these ONLINE SERVICES please go https://patient.emisaccess.co.uk/Account/Login or click Patient Access Leaflet.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The building has facilities for disabled patients and a loop system for the hard of hearing. We can also book an interpreter for patients that require this service.
To register to book and cancel appointments, order repeat prescriptions and/or view your medical record you need to register with the surgery to use this system. Please complete the Online Access request form and hand it to the Receptionist in person. You need to bring in 2 forms of ID one must be photo ID such as a passport or driving licence. Suitable forms of ID can be found here: ID documents Forms are also available in other language, please ask at Reception. A separate form is required for parents requiring proxy access for children - please ask at Reception for more details.
Please note only appointments for GPs and the Advanced Nurse Practitioner (not a practice nurse) and for smear tests are available online.
If you book a telephone consultation appointment either via telephone or online with a GP or Advanced Nurse Practitioner you may not be rung back at the precise time of the appointment, but later or earlier that same morning/afternoon/evening. Also the call may come from a blocked number. Thank you.
(Site updated 08/10/2020)